Scale with Confidence

Scalable and reliable enterprise-grade cloud infrastructure for mission-critical work

Enterprise-Grade Cloud Infrastructure
Scalable Cloud-Native Architecture
High Availability and Fault Tolerance
Data Protection, Backup and Recovery
Business Continuity and Disaster Recovery
Monitoring and Operational Visibility
Dedicated Production Environments
Built for Long-Term Growth and Operational Expansion
Peace of Mind with a Trusted Partner

Enterprise-Grade Cloud Infrastructure

The MobiWork solution is hosted on the state-of-the-art Amazon Web Services (AWS) enterprise-grade cloud infrastructure. This trusted, scalable and resilient infrastructure is built to ensure continuous availability, operational stability, protection of customer data and limitless growth:

drive customer satisfaction with MobiWork field services software solution

Our solution leverages the global infrastructure of Amazon AWS, the global leader in IaaS security, compliance, and scalability, and follows cloud architecture best practices to eliminate single points of failure and maintain reliable performance for our mission-critical field service operations:

✔ AWS data centers provide complete physical and environmental security: 24-hour staffed facilities, multi-factor authentication, access logs, environmental protections, redundant network and power systems, fire suppression…
✔ Global scaling via 123+ Availability Zones within 39+ Geographic Regions.
✔ Network safeguards protect against DDoS, MITM, IP spoofing, and port scanning attacks.
✔ Strict firewall rules, encrypted communications, and user-specific access with full audit trails.
✔ Low-latency routing and near-instant propagation of DNS changes for fault tolerance and traffic management.
✔ Trusted by highly regulated and sensitive organizations worldwide, AWS meets strict security standards, compliance requirements and certifications.

Scalable Cloud-Native Architecture

MobiWork state-of-the-art production platforms are built for growth and are based on proven reference architectures for large scale and heavy-traffic cloud deployments:

The web and application servers layer allows the platform to grow organically as demand grows thanks to a distributed and stateless architecture:

✔ Load-balanced service layers:
- Incoming traffic is distributed dynamically across multiple service instances to maintain optimal performance, ensuring efficient use of system resources and preventing individual components from becoming bottlenecks.
✔ Stateless application services:
- Application servers do not store persistent state locally, allowing any instance to process requests. This enables new instances to be added or replaced instantly without affecting system operation.
✔ Independent scaling of service components:
- Different functional components—such as scheduling, job management, route optimization and planning, background processing, mobile synchronization, and reporting—can scale independently based on workload requirements.
✔ Horizontal scaling capabilities:
- The infrastructure is designed to scale dynamically to accommodate growth and changing workloads. Additional application instances can be deployed instantly to handle increased traffic or operational demand.
✔ Vertical scaling capabilities:
- Our platform is designed to scale vertically, allowing each environment to seamlessly increase compute power, memory, and processing capacity as demand grows and technology improves—ensuring consistent performance without disruption.

The data layer is designed to support increasing volumes of operational data generated by field service activities (such as job records, technician updates, work orders, quotes, invoices, and reporting data) through a scalable database and storage infrastructure:

✔ Automated storage expansion to accommodate growing data volumes:
- As your data volumes increase, our infrastructure automatically scales storage in the background—so your operations continue running smoothly, without disruption.
✔ Powered by Amazon RDS Multi-AZ deployment and Amazon RDS Read Replicas:
- Our architecture combines Multi-AZ resilience with vertical and horizontal scalability by distributing read traffic across multiple replicas.
✔ Database resource scaling to maintain query performance.
✔ Optimized indexing and query performance management.

✔ Database Replication capabilities to enhance reliability and workload distribution.

High Availability and Fault Tolerance

The MobiWork solution is deployed on Amazon Web Services (AWS) using a multi-Availability Zone architecture, with built-in redundancy, real-time backups, and seamless failover protection designed to ensure service continuity in the event of hardware, network, or infrastructure failures:

✔ Multi–Availability Zones (AZ) deployment:
- Fully redundant and mirrored production platforms with real-time replication across multiple AWS Availability Zones, distributing application services across independent data centers within the same region, ensuring that if one data center becomes unavailable, traffic is automatically routed to healthy systems in another zone.
✔ Redundant infrastructure components, preventing single points of failure:
- Critical components such as application servers, databases, and storage are deployed with redundancy to eliminate single points of failure.
✔ Data protection:
- Daily backups and real-time replication protect your data in completely independent environments, with secure destruction of retired archives.
✔ Load-balanced application tiers that automatically route traffic to healthy instances:
- If a component becomes unavailable, the platform automatically shifts traffic to healthy instances without requiring manual intervention.
✔ Elastic scaling:
- Stateless application architecture, allowing rapid replacement of individual components or additional capacity without service disruption.
✔ Continuous monitoring:
- The system is monitored 24/7 to detect and respond to performance issues or failures.

This architecture is designed to eliminate single points of failure and maintain service availability even during localized infrastructure outages and it enables the platform to deliver reliable service and high uptime for mission-critical field operations.

Data Protection, Backup and Recovery

Your data is safeguarded through replication and comprehensive backup and recovery protocols:

✔ Real-time replication securely duplicates data across independent environments.
✔ Automated daily database backups stored in secure redundant storage (available for up to 30 days).
✔ Point-In-Time Recovery (PITR) allows you to restore your data to any specific time within a 14 day retention window.
✔ Periodic backup validation.
✔ Controlled data recovery procedures.
✔ Archives retained or securely destroyed per strict data privacy policies.

Business Continuity and Disaster Recovery

The MobiWork solution is designed with built-in resilience and data redundancy to ensure uninterrupted operations and peace of mind, keeping your field teams productive and your business running smoothly:

✔ Infrastructure redundancy across multiple geographically distributed and independent data centers.
✔ Real-time replication between the geographically distributed and independent data centers.
✔ Documented and validated disaster recovery procedures:
- MobiWork tests its disaster recovery procedures by switching its primary and the secondary platforms on a regular basis (typically on a monthly basis).
✔ Infrastructure-as-code deployments, allowing rapid environment recreation if needed
- MobiWork creates Amazon Machine Image (AMI) snapshots for production servers giving us the ability to rapidly restore systems from AMI snapshots and backups in case of failure.

Monitoring and Operational Visibility

MobiWork monitors around the clock the availability and performance of the solution from 4 independent physical locations worldwide to:

✔ Ensure operational stability
✔ Detect and remediate as quickly as possible any service degradation or outage
✔ Proactively monitor capacity to anticipate scaling requirements

MobiWork uses automated tools that continuously perform specific queries that involve all the infrastructure and components of the solution. The tools verify the actual response content to ensure the solution is fully functional and they also measure the overall response time. If any performance degradation or service anomaly is detected, the tools automatically generate alarms for immediate investigation and troubleshooting by the MobiWork support team. MobiWork also incorporate centralized logging and diagnostics to support rapid incident investigation.

This monitoring framework typically enables the operations team to detect and address potential issues before they impact customers.

Dedicated Production Environments

MobiWork also provides at an additional cost the option to have dedicated production environments to eliminate shared-tenant performance risks while providing even more stability and control for your mission-critical operations:

✔ Greater security and data isolation:
- A dedicated production environment ensures that a customer’s data, application instances, and infrastructure are fully isolated from other customers. This reduces the risk of cross-tenant exposure and strengthens overall security posture—an important consideration for organizations handling sensitive or regulated data.
✔ Predictable performance
- Because computing resources are not shared with other tenants, customers benefit from more consistent performance. Workloads from other organizations cannot impact system responsiveness, ensuring reliable operation even during peak activity.
✔ Improved reliability and stability

Employee or Contractor using the MobiWork Field Service Management Software Solution in the field